Just wanted to say thank you for the excellent management and service you have and are continuing to provide in relation to the flat located at 14 Westbourne Terrace . Over the past 18 months or so you have always ensured that any issues have been addressed both promptly and appropriately and resolution has been carried out with little disturbance or disruption. For those of us renting , this is the service we should expect however more than often I’ve been let down by previous property management companies and it is such a relief and gratification to have management on board such as yourself. Professional , competent and quality service.
Darrel A. Westbourne Terrace, W2
I believe Neil is a great property manager, being very proactive and very helpful when it comes to solving issues. I have been dealing with Neil for now a bit more than eight months and I find him very reliable and very committed. I would without any problem recommend Neil to any people.
Stanislas C. Craven Hill, W2
Neil’s service as manager of our rented flat has been exemplary. He is always genial, professional, and responsive. When we first moved in the flat had recently been renovated by the landlord and there were a few kinks to work out. Neil was extremely efficient and effective at handling these issues. We have never felt that he or his team were unavailable or slow to respond including on certain occasions when problems occurred at inconvenient hours. Anyone who has been sent by Neil to handle any issues has also always been appropriately qualified and very professional. I would unreservedly recommend him as a manager.
George K, Lancaster Gate, W2
I have been living in a flat managed by Neil since a few months and I am perfectly happy with his service. Neil is very helpful and reactive to answer any questions I may have and to help liaise with the landlord when necessary. I have never had any issue calling or emailing twice for the same issue/ question as Neil always answer quickly to my requests. As a tenant , I am very happy in the way he manages the flat I am living in.
Heloise C. Carroll House, W2
Mr. Aitken has been, for a while, responsible for the management of the property (5-126 Gloucester Terrace) I have been renting for the last one year. I wish to take this opportunity to assure you that his services, this far, have been truly commendable – in the event of any problem or need for assistance, as regards the management of my apartment, he has always been easily accessible and has rendered timely and efficient services.
Riddhi K. Gloucester Terrace, W2
I would like to share the experience we have had with Neil since he has been responsible for the letting and then management of our flat in London. Neil is responsive, proactive, customer focused, reliable and organised. Whilst he was looking for a tenant for the flat, he was very good at balancing our wish to maximise our rental income with the realities of the market. Since he has been managing our flat there have been quite a few issues with the boiler and the building which he has managed professionally and with excellent communication, in keeping us informed of all that was happening whilst giving advice. Based on my experience, I would highly recommend Neil as a person to let or manage a property.
Elisabeth Le B. Brook Mews North, W2
A year ago, when I decided to let my ground floor flat, I contacted a well known agent. A woman came to inspect the flat and later her boss. I did not take to either of them or their attitude. I then contacted Cavendish Rowe and Neil Aitken came to see me. He was pleasant and efficient and I liked him. When the flat was prepared he let it immediately. Neil can be strict with tenants over rent collection and they toe the line. If I have a problem we discuss it. He has now let the flat for a second year, at the end of the present contract. From my personal experience, I would have no hesitation in recommending his services.
Betty W. Gloucester Terrace, W2
Neil has been a great agent to work with. He is meticulous, efficient and reliable. He follows up and is prompt in replying to queries. I would recommend him highly.
Rajhev K. Queens Gardens, W2